Shipping policy

Last updated: August 10, 2026

At Yamuna Fashion, we are committed to delivering your orders accurately, in good condition, and always on time. This Shipping & Delivery Policy outlines our procedures and your rights regarding the dispatch and delivery of physical goods.

1. Order Processing & Dispatch Timelines

  • Standard Dispatch: All prepaid and confirmed Cash on Delivery (COD) orders are processed and dispatched within 24 to 48 business hours (excluding Sundays and National Holidays).
  • Custom & Made-to-Order Items: Items requiring custom stitching, unstitched modifications, or special quality checks may require an additional 2 to 3 business days for processing before dispatch.
  • Order Verification: For all COD orders, our team conducts a mandatory telephonic or WhatsApp verification. Orders will not be dispatched until verification is successful.

2. Delivery Timelines & Shipping Partners

We partner with premium logistics providers (including BlueDart, Delhivery, and Xpressbees) to ensure secure delivery.

  • Metro Cities: 3 to 5 business days post-dispatch.
  • Rest of India: 5 to 7 business days post-dispatch.
  • Remote Locations (North East, J&K, etc.): 7 to 10 business days post-dispatch.

Note: Delivery timelines are estimates and not guarantees. Yamuna Fashion is not liable for delays caused by extreme weather conditions, strikes, natural disasters, or unforeseen carrier delays (Force Majeure).

3. Shipping Charges

  • Prepaid Orders: Enjoy completely FREE shipping across India on all prepaid orders exceeding ₹999. Orders below ₹999 will incur a flat shipping fee of ₹49.
  • COD Orders: A nominal handling charge of ₹50 is applied to all COD orders, regardless of the order value, to cover cash-handling logistics.

4. RTO (Return to Origin) & Incorrect Addresses

Customers are strictly responsible for providing accurate and complete shipping addresses (including House Number, Landmark, and accurate Pincode) and active contact numbers. If an order is undeliverable and returned to us (RTO) due to an incorrect address, repeated unavailability of the customer, or refusal to accept a COD parcel, Yamuna Fashion reserves the right to:

  • Deduct forward and return shipping costs from any prepaid refunds.
  • Ban or restrict the customer's account from placing future COD orders.

5. Lost or Damaged in Transit

If you receive a parcel that appears visibly damaged, crushed, or tampered with at the time of delivery, do not accept it from the courier. Reject the parcel and immediately contact us at yamunafashion1729@gmail.com. If you accept a tampered parcel, Yamuna Fashion assumes no liability for missing items.