Refund policy

Yamuna Fashion – Return & Refund Policy

At Yamuna Fashion, we uphold strict quality control standards. We want you to be fully satisfied with your shopping experience, but we also maintain clear guidelines to protect our business and customers. By placing an order, you agree strictly to the terms below.

1. Eligibility for Returns & Exchanges

  • Strict Defect Policy: We accept returns and exchanges ONLY in the case of a defective, damaged, or wrong product received.
  • Returns will only be provided if the item is proven damaged upon further inspection by our quality team.
  • 24-Hour Window: You must inform us within 24 hours of delivery with clear product pictures and the mandatory unboxing video.
  • Product Condition: The item must be completely unused, unworn, unwashed, and unaltered. It must have all original brand tags, security tags, barcodes, and packaging completely intact. It must be free of any perfumes, makeup stains, or pet hair.
  • Items that fail this quality inspection upon return will be rejected and shipped back at the customer's expense without a resolution.

2. Resolution Options

Once your return request is approved and the defective/wrong item passes our warehouse inspection, you can opt for:

  1. Exchange: Same or different product, depending on stock availability.
  2. Credit Note: Store credit valid for future purchases.

Refunds: Refunds are ONLY processed if the exact same product/size is not available and no exchange is possible.

3. The Mandatory Unboxing Video Rule

To protect both the customer and our business from fraudulent claims, a continuous, unedited unboxing video is strictly mandatory for all claims regarding missing items, wrong items, or damaged items.

  • Start to Finish: The video must start showing the sealed, unopened parcel from all 6 sides, clearly displaying the shipping label and tracking number.
  • Uncut Take: The video must capture the physical opening of the parcel and the inspection of the garments in one continuous, unedited take.
  • No Exceptions: Claims submitted with photos only, or with videos that are paused, cut, or started after the parcel was already opened, will be summarily rejected.

4. Shipping & Courier Charges

  • Return Shipping: Return courier charges are to be borne by the customer, unless the return is due to a documented mistake from our side (e.g., wrong item sent, severe documented damage).
  • Self-Ship Policy: You will need to self-ship the package back to our warehouse using a reliable local courier service and share the tracking receipt with us.

5. Non-Returnable Items

For hygiene and operational reasons, the following items cannot be returned or exchanged under any circumstances (unless physically damaged upon arrival):

  • Custom-tailored, altered, or stitched garments.
  • Items purchased during Clearance Sales, Flash Sales, or using promotional discount codes.

Accessories, innerwear, or jewelry.

6. Refund Processing Timeline

Once the returned product has been received by Yamuna Fashion and successfully passes our quality inspection, any approved refund will be processed within 7–10 working days.

The processing period begins only after the returned product is received at our warehouse and the inspection is completed. The actual time taken for the refund to reflect in your original payment method may vary depending on your bank or payment provider.

This section also makes it clear that the 7–10 working days starts after receipt and approval, not from the date the customer ships the parcel.

💖 Our goal is to make sure you are fully satisfied with your shopping experience at Yamuna Fashion.